“Receiving Boot String” issue on my Amino set top boxes…(Update 3)

Nuvont told me that they passed my issue over to iProvo. I reluctantly hung up.

Called iProvo and spoke to Becky, who claimed that I needed to speak to Broadweave.

I insisted that I speak to her manager, but she refused, telling me that her manager can’t help.

I told her that she should, from a customer service perspective, hand the phone to a manger, and I was then placed on hold at 5:40 PM. She told me to call Mike Olson a manager at Broadweave.

A number that was given to me: 801.852-6000

Nuvont told me that they passed my issue over to iProvo. I reluctantly hung up.

Called iProvo and spoke to Becky, who claimed that I needed to speak to Broadweave.

I insisted that I speak to her manager, but she refused, telling me that her manager can’t help.

I told her that she should, from a customer service perspective, hand the phone to a manger, and I was then placed on hold at 5:40 PM. She told me to call Mike Olson a manager at Broadweave.

Mike Olson is the manager that I’m supposed to call.

Got “Greg”‘s VM when I called 801.407.6000

Sat on hold at Broadweave or iProvo (the 852.6000 #) since 5:55 PM.

A guy named Jack gave me the following numbers:

8016915800

8017698830

and he also gave me provo@broadweave.com, as if I hadn’t already pounded the websites for contact information.

Called the first # (I’ve called this one, before) and no answer.

Called the second # and…

…got Nate. He confirmed that this is an Amino 500, because it records video.

He then told me that he had to go to another part of the building to ask some techs about this issue.

He came back and told me that there wasn’t a manager on staff, only a senior tech.

It came down to Veracity, according to Nate. He told me that they would be the ones to work on this issue. I thanked Nate for his help and just overall attitude and we hung up.

At about 8 PM, tonight, I got a call from a night tech at Broadweave. He was picking up voicemails and returning calls. I let him know that I thought that Nate was a good tech and that he really seemed interested in helping me.

He confirmed what Nate said, which is that Veracity would need to fix this and that they are, indeed, working on it. He also let me know that Veracity doesn’t handle customers, only technical issues from Broadweave’s techs. So there’s where some of the disconnect comes from.

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One Response to “Receiving Boot String” issue on my Amino set top boxes…(Update 3)

  1. Dan Waldron says:

    I found your site on technorati and read a few of your other posts. Keep up the good work. I just added your RSS feed to my Google News Reader. Looking forward to reading more from you down the road!

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