Received a call from Luke at Broadweave, at 9:45 PM (who also left a comment on my last BW post). He let me know that they receive Google Alerts on blogs that mention Broadweave (I believe, especially those blogs with negative posts.) It looks as though the problem won’t be fixed until next week, sometime (early, hopefully). However, they are switching one of my Amino boxes over to (I didn’t totally understand this part) another network(?) to get us up and going.
When he let me know that they were aware of my blog and the posts that keep rolling in, I mentioned that it would be great if they responded to my phone calls the way that they respond to my blog. It really is frustrating, but it sounds like there have been some difficult things going on, that have prevented anyone from responding to me. Sort of hard to believe that that would halt any kind of communication to a customer, but Luke sounded sincere. So props to Luke for the call and for trying to do something about my problem.
So since I’m up in Alpine, I’ll have to wait until tomorrow to see what the results are. While I appreciate getting a call from someone who’s reading my blog, what customers need are CSR’s on the other end of the phone when they call (or someone to call back in a timely manner). So stay tuned. We’ll see how this thing all shakes out.