I’ve decided to rename the title of this rant, since I really have no idea whether the Amino 500 is the issue, or not (I understand it’s not).
Seriously, folks, this is getting to be ridiculous (or was, weeks ago). Luke has been my ally at Broadweave, but either way you look at it, to not have a resolution by now, is…unacceptable. We now are able to watch TV on one set top box (we have two). But on the STB that “works”, we still can’t pause television or record. The STB works, solely as an authentication medium between us and Broadweave. The other STB won’t accept a password.
The interesting thing about this, is that the word “Broadweave”, on Google Blogs, lists this blog on the front page. That can’t be a good thing for Broadweave (no one likes bad press) or me (no ones likes having an issue that prompts them to write SO MUCH).
I don’t understand why they can’t just set me up as a new customer, start over and get me up and running.
Some of you are wondering why in the world I’d even stick this out. For me, my number one priority is having a fast internet connection. I host my own servers, which means the more bandwidth, the better. When we signed up, we signed up for a package deal, wherein we get phone, internet and television for a low price, per month. When you host servers, to change your ISP is a pain, to say the least (or has been, in my experience).
So rather than change everything around, I wait. I feel bad that Luke has handled this situation by himself. He’s come by my house (I’m surprised that I didn’t record that in this blog), after hours, and generally works his butt off. As far as I can tell, Luke is running that place. No one (besides Luke) has called to offer help, apologize, or just make things right. I’ve been promised “compensation”, but what does that mean, exactly? It’s almost been a month (4 days left). A month. Man… I’ll call, tomorrow, I guess.